As a Food & Beverage Sales Executive, your primary responsibility is to handle the business of the Food & Beverage outlets in-house, focusing on maximizing sales opportunities and developing customer relationships. Under the supervision of the Director of Food & Beverage (FB) or Food & Beverage Manager, and in coordination with the Director of Operations, you will:
- Sales Implementation: Implement all sales action plans related to the respective market and ensure they align with the hotel's business strategy.
- Invoicing and Service Correspondence: Ensure that the invoicing aligns accurately with all services agreed upon and rendered to clients.
- Revenue Maximization: Drive Food & Beverage revenue by identifying and capitalizing on upselling opportunities.
- Promotion of the Hotel: Actively promote the hotel through hosting, conducting site inspections, and presenting hotel services to potential clients.
- Client Relationship Management: Regularly visit existing, former, and potential clients to establish contracts, particularly focusing on commercial accounts.
- VIP & Key Account Management: Meet and accompany top key accounts and VIP guests upon arrival, ensuring their satisfaction and offering personalized service.
- After-Sales Service: Provide excellent after-sales service, ensuring that guest complaints are taken seriously and resolved promptly.
- Operations Awareness: Stay well-informed about the operations of all Food & Beverage outlets, particularly key departments that are critical to sales success.
- Database Management: Maintain an up-to-date record of current, former, and potential Food & Beverage guests, and utilize the guest database tool to manage and build profiles.
- Sales Tracking: Prepare a monthly schedule to record sales activities and outcomes for the preceding month.
- Guest Interaction: Regularly engage with guests in Food & Beverage outlets and executive lounges, targeting specific guests for potential sales opportunities.
- Feedback Collection: Collect guest feedback, organize meetings with the Food & Beverage team to share insights, and implement improvements as necessary.
- Market Awareness: Stay informed on market trends, competitors, and related promotions, reporting key findings to the Director of FB or FB Manager in a timely manner.
- Exposure and Marketing: Maintain a high level of exposure for the hotel in major market areas through sales calls, written communications, and joint sales initiatives.
- Sales Call Recordkeeping: Record all daily sales calls and submit monthly production reports on your list of accounts.
- Other Duties: Carry out any other reasonable duties and responsibilities as assigned by management.
What are we looking for
To successfully fill the role of Food & Beverage Sales Executive at Hilton, you should:
- Sales-Oriented Mindset: Have a strong focus on achieving sales targets and identifying new revenue opportunities.
- Excellent Communication Skills: Be able to build and maintain relationships with clients, providing top-notch customer service.
- Problem-Solving Abilities: Handle guest complaints effectively and work to resolve issues to the satisfaction of all parties involved.
- Organizational Skills: Be able to manage multiple tasks efficiently, including tracking sales activities and maintaining guest records.
- Market Awareness: Stay on top of market trends and competitor activities to inform sales strategies.
- Team Collaboration: Work effectively with other team members and departments to ensure the best possible guest experience.
- Guest-Focused Attitude: Demonstrate a strong commitment to guest satisfaction and ensure every guest's needs are met promptly and professionally.
- If you are passionate about food and beverage sales and have a track record of building strong customer relationships while driving revenue, this is the ideal role for you.
