AREAS OF RESPONSIBILITY
- To gather, process, analyse and present relevant data on the performance of the food and beverage department with appropriate comments to the management.
- To take corrective action whenever necessary and counsel the F & B manager and the executive chef accordingly.
- To plan the Standards & Specifications for the food and beverage merchandise in consultation with the F & B Manager, Executive Chef, Purchase Manager and the Financial Controller. Also to review the standards and specifications at regular intervals.
- To prepare monthly profit and loss statement for each F & B outlet.
- To initiate and introduce improvements in F & B controls; systems and procedures which are found necessary to ensure effective food and beverage control.
- To conduct spot checks in the receiving, stores, food production and all F & B service areas.
- To periodically review receiving procedures and routines.
- To keep strict control over liquor; consumption, ordering, spoilage as well as breakage.
- To review with the General Manager the performance of each kitchen and the food and beverage outlets.
- To adhere to strict grooming and hygiene standards.
- To co-ordinate with the Food & Beverage Manager to review reports on his department and recommend appropriate corrective action.
- To co-ordinate with the purchase manager for constant post audit of contract prices as per the bidding sheets.
- To co-ordinate with the chief accountant to review the food and beverage stores systems and procedures.
- To co-ordinate with the executive chef for the periodic F & B inventories.
- To co-ordinate with the personnel department in matters pertaining to employee discipline, recruitment, selection etc.
- To maintain liaison with excise for licensing of bars.
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Adheres to hotel policies and procedures:
- Attends work on time and as scheduled.
- Follows hotel grooming, hygiene and dress standards.
- Minimise safety hazards by following all safety rules and procedures.
- Refrain from personal conversations with other employees at the main entrance.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
- At all time projects a favourable image of the Brand to the public.
Skills
F&B, cost control,
