F&B Captain / Steward / Hostess / Customer Service / Guest Relation – MNC QSR

Customer Service Representative (F&B)

• Respond promptly to customer inquiries via phone, email, and in-person.
• Provide product information (ingredients, pricing, availability).
• Assist customers with orders, recommendations, and issue resolution.
• Process orders accurately and coordinate with kitchen/delivery teams.
• Collect customer feedback and share insights for service improvement.

Restaurant Captain

• Supervise waitstaff, bartenders, and service staff; ensure adherence to service standards.
• Greet and seat guests, manage table arrangements, and oversee dining flow.
• Resolve customer complaints professionally.
• Train and guide staff to maintain high service standards.
• Coordinate with kitchen/bar for timely order delivery.
• Maintain hygiene and cleanliness standards in the outlet.
• Assist in inventory management and billing operations.