F&B Associate

Job Description: Food & Beverage (F&B) Associate

What will you be doing As the F&B Associate, you will be responsible for performing the following tasks to the highest standards:

• Customer Service Focus: Maintain a high customer service focus by approaching your job with the customer always in mind, ensuring their needs are met promptly.
• Issue Resolution: Take personal responsibility and initiative to resolve any issues or complaints, communicating clearly with both guests and colleagues.
• Operational Improvement: Contribute ideas and suggestions to enhance operational and environmental procedures within the hotel.
• Promotion of Hotel Services: Actively promote the services and facilities of Hilton hotels to both guests and suppliers.
• Safety Awareness: Perform duties and responsibilities in a manner that ensures the safety of yourself and others in the workplace.
• Product Knowledge: Confidently understand and explain the food and beverage menu contents to guests, offering detailed descriptions.
• Dietary Needs: Be knowledgeable about dietary requirements and offer appropriate suggestions for guests with special needs.
• Menu Suggestions: Make menu suggestions tailored to guests from different nationalities and familiarize yourself with all outlet menus to recommend options.
• Outlet Knowledge: Be aware of the opening hours of all restaurants and hotel outlets, confidently recommending options to guests.
• Guest Relations: Greet guests with a smile, offer assistance, and escort them to their tables based on their preferences (smoking or non-smoking).
• Service Standards: Ensure all service procedures are carried out according to required standards and ensure cleanliness and maintenance of all areas.
• Guest Experience: Take personal responsibility for ensuring that the service experience for all guests in your designated area meets high standards.
• Professionalism: Display professional behavior at all times, avoiding offensive or impolite language, and maintaining a positive attitude.
• Incident Reporting: Report any accidents or incidents promptly to the Supervisor or Manager.
• Additional Duties: Carry out any other reasonable duties and responsibilities as assigned by management.