Expert - AFR

As an Expert with Air Freight Service Line at DHL Global Forwarding Freight (DGFF) Global Service Center (GSC), you will be responsible for process & stakeholder management. Interact with the stations / Countries and co-ordinate to ensure correct and timely audit delivery to customers. Engage with customer to build the documentation for process transition and act as a super user for process. Support the DHL operations team and help them so that the customer can have the best experience.

IN THIS JOB YOU WILL:

• Responsible for the end-to-end flow of shipments working closely with the country.
• Act as the focal point for all coordination with Business team and operations.
• Assist in monitoring and ensuring stan dard business processes
• Support the business function in defining and implementing process related organization structure
• Responsible for co-ordination and flow of information with other departments (interfaces)
• Assist in providing support to various department within the organization pertaining to process Improvements
• Maintain good communication and working relationship with other departments
• To understand the requirement of the station's / country's documentation and devise guidelines to the teams to ensure compliance
• Monitoring thru periodic reports to ensure timely closure of jobs resulting in achieving of the KPI's
• Work closely with colleagues in the same department to identify solution, best practice and KPI for the country to improve existing processes
• Participate in Internal Audit activities to ensure management system is effectively maintained
• Assist stations with the GSC application for any queries
• Develop a high-performance service culture within the functional department
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets

Customer/Stakeholder

• Majority of interactions are with subordinates and supervisors at equivalent level or one level higher. Interaction normally involves specific phases of work or operation
• Role model to subordinates and peers instructs or teaches others
• Fosters / encourages cross-effectiveness across teams, encourages loyalty and respect from others, fosters empowerment and involvement
• Drives quality and customer service

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Min 5- 8 Years of relevant experience. Logistics / Back Office experience is must
• Knowledge about 3PL/4 PL business operations.
• Strong understanding of AFR, OFR and CW1. Should have worked into such orientation.
• Excellent Communication (verbal and written) and interpersonal skills.
• Basic computer knowledge (words, excel, power point)
• Good analytical and organizational Skills
• Open to work continuous night shift.
• Project Management Skills

Job Location: Mumbai

The Freight Forwarding experts since 1815, DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with presence in more than 100 countries. As the Global Service Center (GSC) of DGFF, we offer a wide range of captive shared services across the globe with the strength of our people & technology.

GSC has experienced, diverse, and passionate teams that value adds to DGFF partners through our expertise in process and service management, and robotics, AI/ML delivery capabilities. We operate out of five locations - Mumbai, Chennai, Chengdu, Manila, and Bogota.

We are recognized as Global Top Employer. Through our people-first culture, we help our employees realize their full potential with our GSC's in-house learning and developmental arm - GSC Academy. We endeavor to provide our employees with a holistic all round development and an elevated learning curve that fosters their career progression.

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