- Good Computer navigation skills, keyboarding skills
- Should be familiar with MS Office
- Typing speed must be between 30-35 wpm with 95% accuracy
- Possesses necessary knowledge of business concepts to effectively perform the job
- Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
- Commits to achieving specific objectives and takes ownership for accomplishing them.
- Responsible for handling high volumes of transactions.
- Effectively balances quality, timeliness and productivity standards
- Webchat/Digital knowledge
- Self discipline
- Result and Customer oriented
- Adaptability and Flexibility
- CEF scores of B2 on both Written and Spoken English
- Excellent written and verbal communication skills
- Good comprehension skills
- Strong questioning and reasoning Skills
- Customer Service focus
- Ability to multi task, prioritize and manage daily work activities
Education Requirements
Graduate with at least 15 years of education.
Work Experience Requirements
Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable.
