Job Description

Position Title, Responsibility Level

Associate

Function

Healthcare

Reports to

Assistant Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Kochi, India

Basic Function

• Work Type - Back office
• Search for claims related documents in different systems, create a case, attach the documents to the cases created
• Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)
• Once the case is received from SME, action cases as guided by the SME
• Generate letter and send it to the customer

Essential Functions

• Navigate through multiple system / applications for data gathering
• Proficiency with computer skills (navigating multiple systems and keyboarding)
• Understand the goals and standards to ensure that quality and productivity standards are met
• Accurate and timely updating of the database
• Meet the agreed upon KPIs as per the operational definitions and targets
• Participate in the User Acceptance Testing as needed
• 98% - 100% attendance during training/nesting period is required
• Tying speed - 25-30 words/minute with 90% accuracy
• Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions

• Actively participate in the team meetings, discussions and provide inputs
• Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions

• Email Communications
• Verbal Communication