Executive - Warehouse Operations - Container Freight Station - Mundra

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Job Description

Key Responsibilities

JOB DESCRIPTION

Achieve targeted productivity and quality standards for Container Freight Station (CFS) operations.
Implement and monitor cost control strategies and operational procedures.
Liaise with customer representatives to ensure high levels of satisfaction and service delivery.
Supervise carting, stuffing, de-stuffing, and loading activities in line with documentation and client requirements.
Ensure timely placement of import containers prior to customs inspection as per customer requests.
Enforce adherence to safety protocols in accordance with established SOPs and Risk Assessments (RAs).
Coordinate with Warehouse In-Charge and contractors to achieve operational and team objectives.
Ensure compliance with Quality, Health, Safety, Environment (QHSE), and supply chain security standards.
Oversee proper placement and handling of empty containers for stuffing and de-stuffing operations.
Ensure hazardous cargo is handled safely and stored only in designated areas.
Report any cargo damage at the time of arrival to customers promptly via phone and email.
Coordinate with surveyors, checkers, and vendor supervisors to ensure quality service delivery.

Required Skills & Qualifications

Basic knowledge of CFS (Container Freight Station) operations, including documentation and cargo handling processes.
Proficiency in computer applications such as MS Office (Excel, Word, Outlook) and warehouse/logistics management systems.
Good communication and coordination skills.
Strong attention to detail and adherence to safety standards.
Ability to work in a fast-paced operational environment.

Responsibilities

Achieve and maintain targeted CFS productivity and quality standards.
Implement cost-saving strategies and procedures to optimize operations.
Act as the primary point of contact for customer representatives, ensuring their satisfaction and resolving any issues.
Supervise carting, stuffing, and de-stuffing processes, ensuring compliance with documents and client requirements.
Ensure import containers are placed for customs inspection as per customer requests.
Enforce safety precautions as per standard operating procedures (SOPs) and relevant regulations.
Coordinate with the Warehouse In-charge and contractors to achieve team goals and maintain efficient operations.
Comply with MICT's quality, health, safety, environment, and supply chain security management systems.
Ensure proper placement and handling of empty containers for stuffing and de-stuffing.
Report any damages to cargo upon arrival to customers promptly, both verbally and in writing.

Qualifications

Basic computer knowledge and proficiency in MS Office are essential.
Prior experience in warehouse operations, logistics, or a related field is preferred.
Excellent communication and interpersonal skills for effective customer liaison.
Ability to work independently and manage a team to achieve operational goals.
Strong organizational skills and attention to detail for accurate record-keeping and process management.
Knowledge of safety protocols and regulations in warehouse environments.
Familiarity with quality control procedures and the ability to coordinate with surveyors and checkers.
Willingness to work in a fast-paced, dynamic warehouse environment.
Flexibility to adapt to changing operational needs and priorities.
A proactive and solution-oriented approach to problem-solving.