Executive Trainee – Front Office
Location: Gurgaon / Hyderabad
Role Overview
As an Executive Trainee – Front Office, you will serve as the face of Housr, ensuring every resident and guest experiences exceptional service from the moment they walk through our doors. This role offers hands-on exposure to front office operations, resident engagement, and hospitality management, making it an excellent opportunity for individuals looking to build a long-term career in the hospitality industry.
Key Responsibilities
- Welcome residents, guests, and visitors with warmth, professionalism, and courtesy.
- Manage resident check-ins, check-outs, room allocations, and documentation efficiently.
- Handle resident queries, requests, and concerns while ensuring prompt and satisfactory resolution.
- Coordinate with Housekeeping, Maintenance, Sales, and other internal teams to ensure seamless service delivery.
- Conduct property tours for prospective residents and assist the sales team with walk-in inquiries.
- Maintain accurate records of resident information, visitor logs, and operational reports.
- Ensure the reception area and common spaces reflect Housr's premium hospitality standards at all times.
- Follow company policies, operational SOPs, and quality standards.
- Support day-to-day operational activities and contribute to enhancing the overall resident experience.
Eligibility
- Bachelor's degree in any discipline (Hospitality or Hotel Management preferred).
- Fresh graduates are encouraged to apply.
- Candidates with up to one year of experience in hospitality, customer service, retail, aviation, or any client-facing role are also welcome.
Desired Skills & Competencies
- Excellent verbal and written communication skills.
- Professional appearance with strong interpersonal skills.
- Customer-first approach with a positive attitude.
- Ability to multitask and perform effectively in a dynamic environment.
- Strong problem-solving and coordination abilities.
- Basic knowledge of Microsoft Office and Google Workspace.
- Willingness to work in rotational shifts, weekends, and holidays, as per business requirements.
What We're Looking For: We're looking for individuals who demonstrate:
- A polished and professional personality.
- Confidence in interacting with people from diverse backgrounds.
- A passion for hospitality and delivering exceptional customer experiences.
- A willingness to learn, adapt, and grow.
- A collaborative mindset and strong team spirit.
Interested candidates can share their updated resume at [Confidential Information] with the subject line:
Application for Executive Trainee – Front Office | Preferred Location (Gurgaon/Hyderabad)
