Job Title
Executive - TCL Operations
Function
Operations
Reporting to
Manager - TCL Operations
Support all activities relating to operations of Temperature Control Logistics (TCL) shipments across the organization
Responsibilities
Operational
- Support in Formulation and driving the strategy for Temperature Control Logistics (TCL) operations across the organization
- Monitor and control all TCL packaging and storing related costs
- Support in designing and developing the policies, procedures and Standard Operating Procedures (SOPs) for TCL operations
- Support the planning, monitoring and controlling of all aspects of TCL shipments, to deliver customized solutions and improvements in service and cost performance
- Responsible for management of day to day operations of TCL shipments, across all locations as per SOPs
- Monitor the customer requirements for TCL to ensure, they are completed and delivered on time and within the correct temperature range
- Drive appropriate handling of TCL shipments as per customer specifications (temperature) through measures including use of appropriate packaging, monitoring of package temperatures, sending pre-alerts to locations for TCL shipments, etc.
- Oversee coordination with customers, regional sales teams, regional operations teams and any other relevant department to ensure delivery as per customer requirements
- Responsible for maintenance of all packaging inventory as per SOPs
- Drive appropriate handling and maintenance of freezers/ cold rooms and all TCL inventory and equipments including gel packs, temperature loggers, etc.
- Play an active role in the identification and empanelment of vendors for supply of dry ice as per organization requirements
- Play an active role in the development and sourcing of packaging solutions for TCL shipments and liaison with vendors (including international vendors) for the same
- Support in conduction of regular trainings of TCL operations staff on aspects related to preservation, handling, storing, and maintenance of TCL shipments
- Monitor the overall service quality of TCL operations and take necessary corrective action (as required) in coordination with the relevant departments
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Optimization of operating costs
- % reduction in overall Operating Costs (i.e. OCPK, OCPM) for TCL shipments
Reach Enhancement
- Number of new Pin Codes added for TCL Shipments
Drive overall operational performance for TCL shipments
- Overall service quality for TCL Shipments in terms of Net Service Levels (NSLs)
- Achievement of target NPS Scores for TCL Shipments
- % shipments rejected by customer on account of incorrect temperature during transit (data obtained from time loggers)
Ensure setup of effective operations processes and policies for TCL product
- Design and implement processes and SOPs for TCL as per plan
- Support in new product development for TCL( from an operational point of view)
Drive Employee Capability Building for Operations
- Design of operations training programmes for TCL operations teams as per timelines
- Conduct/ delivery of TCL operations training programs as per plan
- % coverage of TCL operations staff (as per plan) in terms of TCL training programmes
