Executive/sr executive Business delivery

Key Accountabilities:

• Position holder will be an individual contributor
• Build and manage productive, professional relationships with clients using telephonic and/or video conversations
• Ensure clients are using and deriving benefit from IndiaMART
• Ensure products/services in clients e-catalog are accurately defined
• Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
• Systematic follow-up and time-bound closures
• Prompt resolution of complaints
• Daily 10-15 meaningful telephone/video calls with clients