Executive - Quality Analyst

Key Responsibilities:

Monitor and Evaluate: Audit customer interactions (calls, emails, chats, social media ) for adherence to company policies, quality standards, and customer satisfaction benchmarks.

Performance Analysis: Analyze data to identify trends, strengths, and areas for improvement in customer support delivery.

Provide Feedback: Foxtale is a fast-growing D2C skincare brand focused on science backed, performance-driven products.

Documentation: Maintain accurate records of evaluations, feedback sessions, and quality improvement initiatives.

Collaboration: Work closely with the Training and Development team to identify training needs and improve team performance.

Reporting: Prepare and present quality performance reports, highlighting key findings and recommendations.

Process Improvement: Suggest and implement improvements to quality monitoring processes and customer support workflows.

Compliance: Ensure all customer interactions comply with company policies and relevant regulations.

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