Oversee daily activities related to gate management, cargo documentation, and weighbridge operations.
Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc.
System Operations
Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System).
Ensure all activities are correctly captured in systems with zero error.
Reports & MIS
Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
Ensure systematic record maintenance in OneDrive and local storage.
Customer Service
Handle counter-based documentation and billing queries with prompt resolution.
Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy.
Ensure high customer satisfaction through professional and proactive service.
Department Coordination
Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow.
Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks
Responsibilities
Manage gate entry/exit, documentation and weighbridge operations at the CFS efficiently.
Ensure accurate and timely data entry, verifying all information for seamless coordination.
Maintain records, generate reports and conduct daily operations with attention to detail.
Coordinate with internal teams like Yard, Stuffing, Customs and External Customers for smooth operations.
Liaise with shipping lines, customs authorities and other external stakeholders as required.
Monitor container detention and ensure timely release, working with the Commercial team as needed.
Assist in implementing process improvements to enhance operational efficiency.
Ensure compliance with regulatory and statutory requirements.
Maintain high standards of housekeeping and safety in the CFS area.
Qualifications
Graduate in any discipline with 2+ years of experience in a similar role, preferably in a CFS/Freight/Logistics environment.
Good computer skills, especially MS Office, and an understanding of ERP systems.
Strong organizational skills with attention to detail.
Ability to work independently and manage multiple tasks.
