Scope
- The Executive Operation will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership.
What You'll Do
- Manage inbound and outbound customer calls in a timely manner
- Identify customers needs and wants, give your best to clarify information
- Research every issue and provide solutions to them
- Follow our company's communication scripts
- Keep records of all conversations in our call center database in a comprehensible way
- When assigned, attend educational seminars
- Build strong relationships with customers
- Follow our customer engagement strategy
- Meet qualitative and quantitative targets
What We Are Looking For
- Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.
- Ready to work on 24/7 shift (rotational shift)
- Track your own work daily and compare it to benchmarks
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Familiarity with CRM technology
- Customer focus
- Ability to multi-task
- Set priorities
- Excellent time management skills
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
