SAP CRM Consultant Experience

10yrs overall in IT, 4+ years of experience in SAP CRM or Customer Relationship Management solutions.
Minimum Qualification: BE/B.Tech, MCA, or M.Tech.

Roles & Responsibilities

Support Product Owners, CRM Capability Experts, and project teams in designing and managing CRM process templates.
Provide functional support for Sales and Service modules to end users across multiple regions.
Collaborate with business stakeholders and cross-functional teams during CRM implementation and support activities.
Create, maintain, and enhance user guides, training materials, and process documentation.
Conduct end-user training sessions and knowledge transfer activities.
Participate in various testing phases, including Functional Testing, Regression Testing, User Acceptance Testing (UAT), and Integration Testing.
Work closely with technical teams to implement business requirements and resolve system issues.
Assist in gathering, documenting, and validating business and technical requirements.
Perform solution testing, identify defects, and track issues through resolution.
Manage manual and automated data imports into the CRM system.
Document business processes, workflows, and system interfaces.
Perform data quality checks and support data governance initiatives.

Must Have

Bachelor's or Master's degree in Engineering, Computer Applications, or a related field.
10yrs overall in IT, 4+ years of experience with SAP CRM or SAP Sales/Service Cloud.
Experience in CRM implementation projects.
Experience providing application support for CRM solutions.
Strong understanding of Sales and Service business processes.
Excellent presentation and communication skills.
Experience with Agile methodologies.
Knowledge of issue tracking tools such as JIRA or similar.
Strong analytical and problem-solving skills.
Ability to work effectively in cross-functional and global teams.
Fluent English communication skills.
Self-motivated with a strong sense of ownership and accountability.

Good to Have

Experience with other CRM platforms such as Salesforce, Microsoft Dynamics 365, or Oracle CRM.
Advanced Microsoft Excel skills.
Experience with manual and automated data migration/import processes.
Knowledge of testing methodologies and defect management.
Experience in preparing user training materials and delivering training sessions.
Familiarity with process documentation and interface documentation.
Exposure to data quality management and governance.
Proactive mindset with adaptability to new technologies and environments.
Creative problem-solving ability and willingness to learn new technologies.
Strong collaboration skills and openness to giving and receiving constructive feedback.

Skills: certified salesforce.com developer,crm implementation,microsoft dynamics 365,sales,sap sales/service cloud,sap crm technical