Executive Operation

Responsibilities

Operational

• Supervise the entire shift operations in terms of inbound, outbound and transit operations for shipmentsmainly interms of tally, documentation and loading operations for

• Ensuringtimelyandaccurateconnections of shipments onto the approved ground network

• Ensuring thetimelyandaccuratedispatch of inbound loads to the respective service centers/ PUDs/ DCs/ directly to customers during the shift

• Ensure on time arrival and departures of all loads during the shift Coordinate with origin to provide information on load arrivals and ensuretimelyfurther connections of shipments to destination as per scheduledruns

• Ensure smooth conduct of activities related toPoint to Pointoperations,Multi-levelbilling operations and EDL/ ODA operations during the shift

• Manage connections of daily inbound and outbound shipments on the rail network

• In case of Rail operations, ensuretimelyload connections and receipt of loads to and from the railwaystations

• Ensureappropriateandaccuratecompletion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit loadsduring theshift

• Coordinate with check-posts andnakasfor clearance ofshipments

• Oversee the work of supervisors in the shift to ensure adherence to the operational workflows, and Standard Operating Procedures (SOPs) at the groundhub

• Coordinate and manage all cases of network changes, priority runs, misconnections, etc. occurring during the shift Provide communicationregardingthe same to the concerned PUD Centers / Service Centers

• Ensure codeupdationsfor misconnections, misroutes, wrong tagging, or any such issues and ensure mail communication to the required locationsregardingthesame

• Handle all exception cas es during the shiftOn a daily basischeck on the exceptions of thepreviousshifts and ensure follow up for closure/ resolution of thesame

• Ensure availability of sufficient vehicles during the shift for inbound / outbound operations

• Provide inputs for fleet requirements and ensure availability of sufficient vehicles for network and feederruns

• Oversee vehicle placement at bays andmonitorthe tally and loading operations during theshift

• Undertake SLAH (stock lying at hub) checking for the shift and takeappropriate actionfor thesame

• Handle all internal/ external communications during the shift for smoothoperations

• Check and revert on mails from management, in conjunction with relevantdepartments

• Check attendance and leave data for all staff in the shift Plan daily operations within the shift as per the loads andattendance

• Conduct daily staff briefings, including communicationregardingany operational changes in theshift

• Support the Head - Ground Hub in shiftplanning

• Ensure safe handling of all shipments and report any damage cases to theorigin

• Ensure adequatemanningof the Ground Hub during the shift in terms of full-time employees, PDAs, loaders, etc.

• Monitor performance of staff during the shift and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the trainingprogrammesdesignedcentrally

• Responsible for generation of all MIS related to Ground Hub operations during theshift

People

• Provide direction, guidance and support to the employees to help them discharge their dutieseffectively

• Ensure capability building for the team