Executive

Job Title: STO / STN / RTV Process Lead Central Operations

Department: Central Operations Nykaa / Supply chain

Role Objective:

The STO / STN / RTV Process Lead will centrally own, monitor, and govern all Stock Transfer Orders (STO), Stock Transfer Notes (STN), and Return to Vendor (RTV) processes across warehouses and entities. The role ensures process compliance, inventory accuracy, timely closures, loss prevention, and strong cross-functional coordination, supported by robust MIS and data-driven insights.

Key Responsibilities:

1. Central Process Ownership & Governance

Own end-to-end STO, STN, and RTV processes across all locations.

Define, implement, and control SOPs, SLAs, and approval matrices.

Ensure standardized execution across warehouses, vendors, and logistics partners.

2. STO / STN Operations Control

Monitor inter-warehouse stock movements for accuracy and timeliness.

Track creation, dispatch, receipt, and closure of STO/STN transactions.

Reconcile system vs physical inventory and resolve variances.

Drive closure of pending, aging, or mismatch cases.

3. RTV Process Management

Own end-to-end Return to Vendor (RTV) lifecycle:

RTV creation and approvals

Physical dispatch and vendor acknowledgment

GRN closure and financial reconciliation

Coordinate with vendors, warehouses, logistics, and finance teams for timely RTV closure.

Track recoveries, credits, and write-offs related to RTV.

4. Loss Control & Exception Management

Identify shortages, damages, transit losses, and non-receipts.

Drive root cause analysis and corrective/preventive actions.

Escalate high-value or aging discrepancies to leadership.

5. Data, MIS & Reporting

Own centralized MIS and dashboards for:

STO/STN aging

RTV status and recoveries

Inventory variance and loss analysis

Prepare strong PowerPoint presentations for:

Weekly operational reviews

Monthly management reviews

Audit and compliance discussions

6. Stakeholder Coordination

Act as central SPOC for STO/STN/RTV processes.

Drive regular follow-ups with:

Warehouse teams

Logistics & line-haul teams

Vendors and courier partners

Finance & audit teams

Ensure timely closures and SLA adherence.

7. Audit, Compliance & Process Improvement

Support internal and external audits related to inventory movements.

Ensure documentation, approvals, and compliance readiness.

Identify automation and system enhancement opportunities.

Key Skills & Competencies:

Strong understanding of inventory movements and warehouse operations.

Excellent analytical and reconciliation skills.

Advanced MS Excel and strong PowerPoint presentation capability.

High ownership, attention to detail, and follow-up rigor.

Strong stakeholder and escalation management skills.

Preferred Experience & Qualifications:

2 to 3 years of experience in:

Inventory control

STO / STN / RTV operations

Supply chain or warehouse operations

Experience in central / HO-managed operations preferred.

Exposure to ERP/WMS systems (SAP, Oracle, Manhattan, etc.) is an advantage.

Graduate / Postgraduate in Operations, Supply Chain, or related field.

Key KPIs (Indicative):

STO/STN closure within SLA

RTV aging and recovery rate

Reduction in inventory variances and losses

Audit observations and compliance score

Quality and timeliness of MIS reporting