Executive – Operations

Title: Executive – Operations

Location: Bangalore, India

Role Full time, work from office

About Strand Life Sciences:

Strand is a 26-year-old spin-off from the Indian Institute of Science. We are a cutting-edge Genomics company with a global customer base. We build applications that use DNA sequencing to improve human health. In the process, we build algorithms, data pipelines, and visualizations to handle large amounts of sequence data. We are committed to transforming complex data into actionable insights, contributing to groundbreaking research and innovative solutions in the field of genomics. We anticipate that in the next few years, hundreds of millions of individuals will have their DNA sequenced, and invite you to join us in this transformative journey.

About the Position

The Executive – Operations will play a key role in supporting the Sales team while coordinating closely with the laboratory. The role involves evaluating and managing B2B leads, working with channel partners, and handling MOU accounts to ensure smooth operational flow and effective collaboration across stakeholders

Key Accountabilities:

●Coordinate with the Sales team to ensure timely collection aligned with pharma program requirements and resolution of related queries.

●Maintain and update the tracker on a daily basis; share updates with the respective Patient Support Program (PSP) and notify the lead source in case of any delays.

●Monitor and manage cases through the online portal/case register.

●Coordinate with channel partners and B2B stakeholders to obtain complete clinical information and ensure all Test Request Forms (TRFs) are duly filled.

●Proactively follow up with the Sales team to close ongoing MOU discussions and facilitate timely onboarding.

●Track all cases to ensure timely processing and release; communicate status updates to channel partners and ensure prompt response to queries.

●Act as a central point of coordination between Sales, MOU accounts, B2B channel partners, and logistics/support/accessioning teams for all sample- and report-related matters.

Qualifications & Skills Required

●Ability to manage deliverables independently and meet deadlines.

●Minimum 1 year of experience in client servicing, sales/account management, or support functions.

●Bachelor's degree in science/biotechnology.

●Willingness to work 6 days a week.

●Strong proficiency in both spoken and written English.

We offer

● An innovative and open culture in a truly multicultural environment

● An opportunity to make a fundamental impact on human health

● Vibrant multidisciplinary scientific interaction and learning opportunity

● A collaborative and solution-oriented environment where you can make a difference

● Competitive salary and benefits