Responsibilities
- To assist Hostel Manager on hostel and housing administrative works and other housing-related operational matters:
- Liaising with various SMU and external service providers.
- Able to pick up knowledge of IT systems or possess good knowledge of hostel IT system such as Starez (to process student application and generate reports (e.g. occupancy, billing, arrears etc)).
- Manage the common email inbox and reply to email queries promptly, especially during peak periods in June and July where the volume of email queries received is much higher.
- Assist Hostel manager and Residential Fellow team to plan and process room allocations.
- Handle check in and check out processes.
- Process billing and monitor aging and arrears management.
- Manage hostel inventory i.e. LVA items such as microwaves, fans, fridges and to ensure regular maintenance.
- Assist Hostel manager and Residential Fellow team to conduct spot checks on apartment conditions where necessary.
- Attend to residents requests and feedback and follow up with contractors where necessary.
- Check and attend to maintenance and repair works, working with Facilities team where required, and monitor service levels of service providers.
- Liaise with external hostel operators where required on SMU students feedback and complaints to ensure they are resolved.
- Flexible to work on selected weekends and adjust working hours as necessary to perform some of the duties assigned.
- Multi-task and work well under pressure during peak periods of hostel operations i.e. June to Aug and Sept to Oct.
- Other duties as assigned.
Qualifications
- At least 2 to 3 years of experience in student affairs, hostel management, in administrative and operation related work in schools, training institutes, welfare homes, or private companies or a related role, preferably in an international school setting.
- Degree in Office Administration, Business Management or related disciplines. Candidates with other related qualifications are welcome to apply.
- Possess effective and exceptional customer service skills and strong interpersonal skills.
- Strong administrative and data analytical skills with the ability to collect, organize, analyze, and disseminate information. Meticulous and possess strong problem-solving skills.
- A good team player, able to work independently and in a team and in a standalone location from main campus.
- Proficient in MS Office (Word, Excel and Powerpoint).
- Strong understanding of, and able to navigate the challenges faced by international students.
- Able to work effectively in a multicultural environment.
- Experience in liaising with vendors and managing payments would be an advantage.
- Knowledge of Singapore's educational landscape and regulations would be an advantage.
- Comfortable with a hybrid work environment i.e. 40% desk-bound and 60% on-the-move due to the need to climb stairs and inspect apartments regularly.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
