Job Description – Executive Housekeeper
Position: Executive Housekeeper
Department: Housekeeping
Reporting To: General Manager
Industry: Luxury Wellness Resort
Job Summary
We are looking for an experienced Executive Housekeeper to lead and manage the complete housekeeping operations of a luxury wellness resort. The role will be responsible for maintaining high standards of cleanliness, hygiene, safety, guest comfort, and aesthetic presentation across guest rooms, public areas, wellness facilities, and back-of-house areas.
Key Responsibilities
- Manage day-to-day housekeeping operations, including guest rooms, villas, public areas, wellness facilities, laundry, and linen.
- Lead and supervise housekeeping supervisors, room attendants, public area attendants, laundry staff, and coordinators.
- Plan manpower, duty rosters, cleaning schedules, and daily assignments.
- Ensure guest rooms and public areas consistently meet luxury hospitality standards.
- Conduct regular inspections and implement corrective actions wherever required.
- Handle guest housekeeping requests, complaints, and service recovery.
- Manage housekeeping inventory, operating supplies, linen, amenities, and laundry operations.
- Prepare and control the departmental budget and identify opportunities for cost savings.
- Ensure proper hygiene, sanitation, disinfection, and infection-control practices.
- Ensure compliance with NABH hygiene and infection-control standards applicable to wellness environments.
- Coordinate with Engineering for maintenance issues and timely resolution.
- Train, coach, and develop housekeeping staff to improve service quality and performance.
- Promote sustainable practices such as water conservation, energy efficiency, and responsible use of cleaning products.
Candidate Requirements
- Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
- 8–12 years of experience in housekeeping operations within luxury hotels, wellness resorts, or hospitality properties.
- Strong knowledge of housekeeping operations, hygiene standards, and hospitality service delivery.
- Familiarity with NABH hygiene and infection-control standards.
- Strong leadership and team-management skills.
- Excellent communication, organizational, and interpersonal skills.
- Strong attention to detail and commitment to quality.
- Ability to manage large teams and coordinate with multiple departments.
- Comfortable working in a dynamic hospitality environment, including nights, weekends, and holidays when required.
