Job Description – Executive Housekeeper

Position: Executive Housekeeper

Department: Housekeeping

Reporting To: General Manager

Industry: Luxury Wellness Resort

Job Summary

We are looking for an experienced Executive Housekeeper to lead and manage the complete housekeeping operations of a luxury wellness resort. The role will be responsible for maintaining high standards of cleanliness, hygiene, safety, guest comfort, and aesthetic presentation across guest rooms, public areas, wellness facilities, and back-of-house areas.

Key Responsibilities

Manage day-to-day housekeeping operations, including guest rooms, villas, public areas, wellness facilities, laundry, and linen.
Lead and supervise housekeeping supervisors, room attendants, public area attendants, laundry staff, and coordinators.
Plan manpower, duty rosters, cleaning schedules, and daily assignments.
Ensure guest rooms and public areas consistently meet luxury hospitality standards.
Conduct regular inspections and implement corrective actions wherever required.
Handle guest housekeeping requests, complaints, and service recovery.
Manage housekeeping inventory, operating supplies, linen, amenities, and laundry operations.
Prepare and control the departmental budget and identify opportunities for cost savings.
Ensure proper hygiene, sanitation, disinfection, and infection-control practices.
Ensure compliance with NABH hygiene and infection-control standards applicable to wellness environments.
Coordinate with Engineering for maintenance issues and timely resolution.
Train, coach, and develop housekeeping staff to improve service quality and performance.
Promote sustainable practices such as water conservation, energy efficiency, and responsible use of cleaning products.

Candidate Requirements

Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
8–12 years of experience in housekeeping operations within luxury hotels, wellness resorts, or hospitality properties.
Strong knowledge of housekeeping operations, hygiene standards, and hospitality service delivery.
Familiarity with NABH hygiene and infection-control standards.
Strong leadership and team-management skills.
Excellent communication, organizational, and interpersonal skills.
Strong attention to detail and commitment to quality.
Ability to manage large teams and coordinate with multiple departments.
Comfortable working in a dynamic hospitality environment, including nights, weekends, and holidays when required.