Executive Housekeeper

Company Description

The International Institute of Hotel Management (IIHM), founded in 1994, is part of the IndiSmart Groupan organization that specializes in hospitality management education, training, and consultancy in India and Southeast Asia. IIHM offers globally recognized degrees through collaborations with prestigious institutions such as Edinburgh Napier University (UK) and the University of West London. As the largest hotel school chain in India, IIHM operates campuses in multiple cities, including Kolkata, Delhi, Bangalore, Jaipur, and internationally in Bangkok. IIHM graduates embark on successful careers worldwide, with over 3,000 alumni working in leading hotel chains globally. The institute prides itself on equipping students with the skills and international exposure required for growth in the global hospitality industry.

Role Description

This is a full-time, on-site role based in the Kolkata metropolitan area for an Executive Housekeeper. The Executive Housekeeper will oversee housekeeping operations, including supervising cleaning staff, maintaining high cleanliness and hygiene standards, managing inventory, and ensuring the efficient functioning of laundry services. The role will also involve training housekeeping personnel, managing budgets for supplies, and collaborating with other departments to enhance guest satisfaction through excellent service. Effective team management and the ability to handle customer feedback are essential components of this position.

Key Responsibilities:

vManaging day-to-day housekeeping operations.

vSupervise housekeeping staff, room attendants, public area attendants, and supervisors.

vEnsure cleanliness, hygiene, and upkeep of guest rooms, public areas, and back-of-house areas as per hotel standards.

vConduct room inspections and ensure corrective actions are taken promptly.

vPrepare duty rosters, attendance, and leave planning for the team.

vMonitor inventory of linen, uniforms, cleaning supplies, and amenities.

vCoordinate with Front Office, Engineering, and Laundry departments.

vHandle guest complaints related to housekeeping and ensure timely resolution.

vAssist in training new staff and maintaining SOP compliance.

vEnsure adherence to safety, hygiene, and company policies.

Requirements & Qualifications:

Minimum 5 - 7 years of experience in hotel housekeeping operations.

Diploma / Degree in Hotel Management or Housekeeping preferred.

Good communication and leadership skills.

Knowledge of housekeeping chemicals.

Strong expertise in Laundry management and maintaining cleanliness standards

Excellent Communication and Customer Service skills to interact with guests and team members effectively

Exceptional Organization Skills and attention to detail to manage housekeeping schedules and ensure seamless operations

Experience in Training and developing housekeeping staff to enhance their skills and maintain service quality

Previous experience in a similar role, preferably within the hospitality industry