Guest Services: Executives in Guest Relations manage all aspects of guest services, including greeting guests, handling complaints, and ensuring guest satisfaction.
Communication: Executives in Guest Relations communicate with guests via phone, email, or in-person, and provide information on hotel services, amenities, and local attractions.
Reservations: Executives in Guest Relations manage reservations, including booking rooms, handling cancellations, and modifying reservations.
Customer Relationship Management: Executives in Guest Relations maintain guest profiles, preferences, and feedback, and use that information to improve the guest experience.
Problem Resolution: Executives in Guest Relations resolve guest problems or complaints, including managing and escalating complex issues to the appropriate department or manager.
