We are seeking a proactive Executive - Facility (Soft Services) to manage all aspects of soft service delivery during their shift. This role is crucial for ensuring the completion of pending work, maintaining quality standards, and coordinating with various teams and vendors to ensure a smooth operation. The ideal candidate will be a hands-on individual with strong organizational skills and a keen eye for detail.
Roles and Responsibilities
- Housekeeping & Soft Services Management:
- Ensure the housekeeping roster and deployment are in order, and acknowledge any penalties or comments for improvement.
- Keep the housekeeping duty manager or in-charge updated on TR/VIP visits.
- Discuss and prioritize housekeeping issues with the team for the shift, ensuring actions are taken and tracked for closure.
- Conduct facility walk-throughs to check the quality of housekeeping services in all restrooms, common areas, and development areas.
- Vendor & Equipment Management:
- Discuss and assist the Facility Manager on a monthly basis with the vendor performance matrix.
- Ensure the upkeep of pantry and reprographic equipment at all times, taking necessary action as needed.
- Administrative & Coordination:
- Prepare weekly rosters for the Helpdesk, Front Office, and Mail Room and communicate them to the team in advance.
- Ensure all communication is entered into the Technical team/HK team log book to inform the next shift.
- Make regular facility tours and list all necessary actions.
- Adhere to all company policies, processes, and procedures, as well as statutory documents.
- Adhere to SLA & KPI as agreed.
- Coordinate with the Engineering team for any issues that require their assistance.
- Space & Process Management:
- Provide daily oversight of the Space Administration Office, resolving various space-related issues like key requests, work orders, small projects, and relocations.
- Evaluate building and space uses and determine space allocations and assignments after appropriate consultation.
- Create, coordinate, and facilitate business processes for maintaining accurate space information.
Skills
- Strong organizational skills and the ability to manage multiple tasks.
- A keen eye for detail and quality assurance.
- Excellent communication and coordination skills.
- Proficiency in handling soft services and administrative tasks.
- Ability to follow established policies, processes, and procedures.
Qualifications
- A Graduate degree.
- Professional experience in a similar role.
