Roles and Responsibilities:
COMMUNITY
- Building a community environment that is conducive to collaboration
- Organizing new member introduction brunches and mixers/socials
- Working with local businesses in the vicinity to plan engagement events
- Continuously measuring member satisfaction and strive to improve member satisfaction levels
- Community team is the face of a center and hence ensuring that the front desk is always manned by a community team member.
- Conceptualizing and executing Community Initiatives such as Events that help build relationships between members.
- Introducing new members to our existing community of members.
- Managing billing & check-ins/ check-outs for all members whose membership qualifies as Hourly or Day-Pass
- Conducting Center Tours for all potential new members
- Attending to our members needs at all times and solve member issues
- Managing the membership waiting lists
- Ensuring all members have enrolled on COWRKS App.
- Proactively gathering data on members business objectives and identifying member services that could help other members achieve their objectives.
- Supervising in-building events for compliance with house rules and escalating issues as they arise.
OPERATIONS
- Working with the Operations teams to ensure operational efficiency and cleanliness of spaces, buildings, IT infrastructure, back-of-house areas, etc.
- Assisting Community Manager in building policies pertaining to Guest Registration, Security and Building Procedures.
- Providing daily, weekly and monthly reports to the Community Manager
- Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.
- Conceptualizing and rolling-out initiatives that promote COWRKS
- Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.
- Implementing new initiatives, policies & processes to improve operational efficiency and create stronger, more engaged communities and achieve a service rating of 95%.
- Inspecting our Center amenities & services daily. When amenities or services need maintenance, raise Facilities Tickets through our ticketing platform.
- Preparing center expense reports for review by the Community Development Council of COWRKS on a monthly basis.
- Sending requirements for procurement to respective teams in a timely manner.
SALES & MARKETING
- Limiting desk vacancies by ensuring operational efficiency through enhanced member experience
- Working with marketing team to ensure required visibility for your location
- Ensuring that each community member lead is managed with utmost care and in line with the COWRKS Sales Process
- Focusing on driving auxiliary revenue streams including meeting rooms, day passes, virtual office, event spaces, etc.
- Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
- Conducting research on potential members and develop tailored marketing strategies and materials based on such research. Work with the marketing team to develop targeted marketing strategies.
- Operating within the framework set by COWRKS and be a flag bearer of COWRK Svalues and ethos.
- Promoting members offerings across COWRKS (DMS, print, Connect app etc.)
