Executive
Job Description
Essential Functions
- Ensure that calls are handled as per standard and defined procedures
- Ensure that assigned customer satisfaction, lead generation and efficiency goals are met
- Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters
- Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner
- Maintain a one-call resolution mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty
- Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service
- Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer
- Effective negotiation skills with service providers to secure service for the customers
- Comply with company policies and procedures
- Any other essential function that may occur from time to time as directed by the supervisor
- Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation
- Ability to negotiate with service providers on ETAs / rates /
- Ability to understand and comprehend the caller
- Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer
- Adjust tone, pace and language to better support and understand the customer
- Communicate with next level of support in a constructive manner to achieve great outcomes
More Info
Key Skills
need identification
effective questioning
About Company
Skills:
Negotiation & Deal Closure;, B2b Sales, Lead Generation, Field Sales, Water Treatment Plant, Construction Sales, environmental solutions, builder network
Early Applicant
Skills:
Research, Lead Generation, Inside sales, Communication
Skills:
Presentation, demos, Negotiation, cold calling, deal closure, B2b Sales, Lead Generation, crm software, sales communication skills, Problem-solving, Persuasion
Skills:
B2B SaaS sales, Product Demos, Negotiation, Prospecting, Objection Handling, Customer Engagement, CRM
Skills:
basic understanding of infrastructure construction or real estate services, Negotiation, Prospecting, Interpersonal Communication, Lead Generation