Job Summary:
The E-commerce Logistics Executive is responsible for overseeing the end-to-end order processing and order fulfillment for online orders. This includes managing inventory, coordinating with delivery partners, tracking shipments, and ensuring timely fulfillment of customer orders.
Key Responsibilities:
- Coordinate and manage order processing, packaging, and dispatch of online orders.
- Monitor daily logistics operations to ensure timely and accurate deliveries.
- Liaise with courier and delivery partners to optimize delivery performance and resolve issues.
- Track shipments and provide regular updates to internal teams.
- Handle returns, exchanges, and reverse logistics in accordance with company policy.
- Maintain accurate inventory records and ensure stock levels are optimized.
- Collaborate with warehouse teams to ensure smooth inbound and outbound operations.
- Prepare daily/weekly/monthly logistics reports and analyze KPIs (e.g., delivery time, return rate, shipping cost).
- Support in selecting and negotiating with logistics partners to improve service and reduce cost.
- Ensure compliance with health, safety, and regulatory standards in logistics processes.
Requirements:
- Bachelor's degree /Business Administration, or related field.
- 2-4 years of experience in Order processing and fulfillment, preferably in e-commerce or retail.
- Proficiency in MS Office , Uniware order processing
- Excellent communication, coordination, and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- Attention to detail and organizational skills.
Preferred Qualifications:
- Experience working with major e-commerce platforms (e.g., Amazon, Flipkart, Shopify).
- Experience with last-mile delivery management systems.
