Executive - Customer Support - International Voice Process

Role Responsibilities:

• Respond to customer queries via voice, chat, and email channels
• Resolve routine and complex issues with professionalism
• Participate in training and upskilling programs
• Escalate concerns per escalation matrix and follow up

Key Deliverables:

• Consistent achievement of service quality benchmarks
• Effective use of internal systems for issue tracking
• Adherence to shift and work discipline protocols
• Maintain positive customer satisfaction metrics