Job Title- Executive - Customer Success/ Client Relations(off-roll)
Employment type-Third Party payroll
Vertical - Data & Capability (ertswhile GIX) -Operations Hub
Location Mumbai
Experience- 1 to 3 years
Job Description
Functional Responsibility / Domain Related
- Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).
- Through trainings & product demo's increase the users & usage of the CRISIL research services in the defined territories/regions/client segments.
- Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies.
- Develop good rapport & connect with the key users of various departments at the client organizations.
- Getting market feedback for new product development or enhancing existing products.
- Feedback & testimonials to be collected on a timely basis from the users.
Process Adherence
- Self-motivated for achieving business objectives.
- Constant upgradation of product knowledge for effectively communicating the value proposition to clients.
- Maintenance & regular updation of contacts, client/ product feedback & meeting reports.
- Competition tracking and giving feeds on the same to business.
Client Management / Stakeholder Management
- Key account management through regular meetings with contacts across the hierarchy and across departments
Please note:
- This is not a sales role.
- The candidate will have to go out to meet clients (existing clients) to follow-up/ Explain on the services/products.
- There is no target of revenue generation.
