Executive- Customer Success and Operations

The role entails:

Operations Management and Customer Success

- Coordinate with internal teams and external clients to ensure smooth and efficient business operations.

- Oversee the seamless delivery of consulting engagements, training programs, webinars and other assignments.

- Manage client communications to effectively address and understand evolving requirements.

- Collaborate with a wide range of stakeholders, including clients, vendors, partner organizations, freelancers and internal teams such as delivery, business development, finance, and operations.

- Contribute to the design and enhancement of integrated, user-friendly systems and processes to improve efficiency and scalability.

Resource Management

- Support resource management activities for the delivery team

- Engaging with freelancers for delivery of services.

- Assist in identifying, empaneling and managing freelancers for service delivery.

Client Relationship Management

- Monitor CSAT through various tools such as surveys etc.

- Proactively manage client needs to avoid any escalations

- Attend to client queries and issues and resolve the same.

Reporting

- Reporting via MIS & other statements as required for the role

Skills Required

- Excellent communication skills

- Ability to manage multiple stakeholders

- Strong organizational and multitasking abilities.

- Proficiency in MS Office, particularly Excel and PowerPoint.

Experience Upto 2 years of relevant experience (Freshers welcome)

Career Development Opportunities

- At QAI, you'll work with prestigious global clients giving you invaluable experience.

- Nomination to our training programs that empower you to grow.

- Working and collaborating across teams will prepare you for diverse career opportunities.

About the company

About QAI QAI is a global consulting and workforce development organization addressing the Operational Excellence and capability development needs of tech, information technology, telecom, BFSI and other service organizations having a suite of offerings built over 30 years since inception, with clients in 30 Countries. QAI has undertaken 700 customer journeys over the last 25 years including clients such as Boeing, Accenture, Singapore Telecom and Huawei to name a few. QAI operates from its offices in India, the US, Singapore, and China. Website: http://www.qaiglobal.com

QGLUE –promoted by QAI (a 30-year-old transnational consulting organization), QGLUE brings a unique design-led innovation, and a human-centered approach to building products, services, and businesses in today's experience economy—making future living better with happier people.

QGLUE's service design, design research practice delivers solutions for customers worldwide Website: http://www.q-glue.com