Executive- Customer Service/Operations/Pricing, Freight Forwarding

Customer Service:

• Respond to customer inquiries promptly and professionally, addressing questions regarding shipments, pricing, and logistics.
• Maintain strong relationships with clients, understanding their needs and providing tailored solutions.
• Resolve customer issues and complaints effectively and efficiently.
• Provide regular updates to clients on shipment status, tracking, and potential delays.

Pricing:

• Develop and manage pricing strategies for freight shipments, considering factors such as mode of transport, distance, and cargo type.
• Obtain quotes from carriers and negotiate rates to ensure competitive pricing for clients.
• Prepare accurate cost estimates and invoices for shipments.
• Maintain up-to-date records of quotes and pricing information.

Shipment Management:

• Coordinate with internal teams and external partners (carriers, customs brokers, etc.) to ensure smooth shipment execution.
• Prepare and process necessary shipping documents, such as bills of lading and customs declarations.
• Monitor shipments and track their progress, identifying and addressing any potential issues.
• Ensure compliance with all relevant regulations and industry standards.

Communication and Collaboration:

• Maintain clear and effective communication with clients, internal teams, and external partners.
• Collaborate with sales teams to identify and secure new business opportunities.
• Overseas Communication with partners.
• Coordination with staff members and to attend timely delivery.
• Participate in team meetings and training sessions to stay up-to-date on industry trends and best practices.