Description
We are seeking a motivated Executive - CRM to join our dynamic team in India. This role is ideal for candidates with 0-5 years of experience who are passionate about building and maintaining strong customer relationships. As an Executive - CRM, you will support our efforts in enhancing customer experiences and driving business growth through effective CRM strategies.
Responsibilities
- Manage and analyze customer data to improve customer relationship management strategies.
- Assist in the development and implementation of CRM processes and workflows.
- Support the sales and marketing teams in using CRM tools effectively.
- Maintain accurate and up-to-date customer records.
- Generate reports and insights to guide decision-making and strategy.
- Coordinate with other departments to ensure seamless customer experience.
- Provide training and support to team members on CRM software and practices.
Skills and Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Strong analytical skills to interpret customer data and market trends.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Detail-oriented with strong organizational skills.
- Problem-solving mindset with a focus on customer satisfaction.
