Job Description
Job Summary
This role entails collection network expansion, revenue collection, networking with potential channel partners and franchisees, ensuring company compliance by franchisees, and carrying out other channel administration activities.
Key Responsibilities
Strategic and Tactical
Carrying out revenue oriented activities by visiting NBD and RBD clients, and channel partners
Generating business by liaising with potential clients and customers to maintain a healthy business relationship
Introducing incentives to improve operations and channel partner performance (by channel management)
Responsible for identifying non-serviceable areas or areas for appointing new franchisee and channel partners
Reviewing channel partner sales based on varied parameters
Handling operational activities for channel partners
Ensuring that the franchisee activities and work is as per company policy and providing necessary SOP training wherever needed
Providing continuous training about policies, processes, development awareness to channel partners
Monitoring collection activities, digitized activities and channel operations on a daily basis and ensure consistent revenue collection
Monitoring online booking activities and online DRS, and updating records pertaining to the same
Responsible for carrying our franchisee and customer visits
Responsible for participating in fortnightly team member review
Holding meeting and review sessions with franchisees
Operational
Working with franchise and new customers for sales growth
Working on franchise incentives and achievability of goals on a regular basis
Tracking defaulters and following up to ensure efficiency and high levels of performance
Responsible for monitoring and collecting payments on the basis of target dates
Tracking and reviewing projects to ensure timely implementation
Responsible for monitoring and reviewing performance of team (targets, bookings, collection of delivery load, operations team support, aligning vacant areas of deliveries)
Tracking service performance of subordinates, responsible for real time updating of records
Training team and franchise owners in adoption of digitization and online operations
Ensuring collection targets are met with complete efficiency
