Executive (Case and Communications)

Position: Executive Case and Communications
Location:Colaba Mumbai
Employment Type: Full-time | Work from Office
Reporting To: Manager Case and Communications / Head Legal Operations

We are looking for a detail-oriented communications professional responsible for handling case-related communication and customer interactions. This role is ideal for candidates who have strong communication skills, are customer-focused, and can perform effectively in a fast-paced environment.

• Manage inbound and outbound calls as per defined processes and workflows

• Communicate with customers in a clear, professional, and empathetic manner

• Provide information, resolve queries, and ensure timely follow-ups

• Accurately document call details, case notes, and updates in the system

• Address customer concerns and escalate issues when required

• Adhere to approved call scripts, compliance standards, and quality benchmarks

• Coordinate with internal teams for prompt and effective issue resolution

• Meet assigned daily and weekly calling volumes and performance targets

• Graduate with 12 years of relevant work experience

• Strong verbal communication and active listening skills

• Confident, calm, and professional call-handling abilities

• Good persuasion and negotiation skills

• Multilingual proficiency preferred (English, Hindi, and regional languages such as Tamil, Telugu, Kannada, Marathi, Bengali, etc.)

• Clear pronunciation with a neutral or adaptable accent

• Ability to switch languages based on customer comfort

• Strong problem-solving and customer-first mindset

• Tech-savvy with the ability to handle basic technical troubleshooting

• Excellent time management and organizational skills

• Advanced proficiency in MS Office and Google Workspace

• Self-motivated, resilient, and willing to take initiative

• Eagerness to learn and go beyond assigned responsibilities