Monitor and convert the summons issued and intimation received at the location to claims by registering on the Claims Legal module within the given TAT.
Make payments as required to the claimants within the TAT.
Review the MIS on an on-going basis for claims closure, claim size and settlement ratio for the allocated region.
Ensure that all regional team members follow the TAT
Data Maintenance & Reporting:
Collaborate with Execution and approval teams to maintain the accuracy of data entered in the system
Share Claim payment status and claim growth analysis reports monthly.
Ensure complete and clear documentation of all claims cases for the region by coordinating with the Operations; HAT; Motor, Agri & Non-Motor team;
Supply the regional teams and advocates with pertinent documentation required for Consumer commissions matters; appeal cases i. e. high court matters
Team Management and Development
Provide recommendations to Team Members w.r.t. cases and guide them as and when required.
Establish individual performance expectations and regularly review individual performance of the team
Engage with the team in a timely manner to understand the bottlenecks and the support their need.
