Are you a senior HR Operations Specialist with in-depth knowledge of HR processes (particularly Hire to Retire and Payroll Services) as well as experience of delivering Global Transformations and management of delivery centres Then this could be for you!
The Excellence & Experience Senior Manager is responsible for supporting the delivery of the Operations & Advisory strategy and leading the Operation Excellence and Experience teams. This role involves setting continuous improvement strategies, leading Continuous Improvement initiatives, and strategically collecting and listening to the Voice of Customer to enhance service performance, quality, and customer experience while ensuring cost efficiency in a safe and compliant manner. Collaboration with global operations discipline leaders, Global Solutions Owners, and Centres of Expertise (COEs) is essential to plan and prioritize projects and initiatives in alignment with the delivery of the division's strategy.
Role Accountabilities
- Create and implement operational excellence strategies
- Create and implement continuous improvement framework
- Develop key performance indicators to monitor operations
- Develop performance reporting tools
- Plan and prioritize projects and improvement initiatives
- Support Transformation strategy and deployment
- Support Knowledge Management strategy and deployment
- Support Mergers, Acquisition and Divestitures strategy and deployment
- Collaborate with control & assurance team
- Establish and maintain key stakeholder relationships
- Build a high-performing team
- Create an inclusive environment
- Inspire teams to learn new skills and adopt new practices
- Provide visible leadership to drive capability development
Required Qualifications
- Bachelor's degree in a relevant technical/business field; Master's degree preferred
Essential Experience And Job Requirements
- Minimum 15 years of working experience
- Significant (10+ years) leadership experience across process improvements, operations, and systems
- In-depth knowledge of HR processes (Hire to Retire and Payroll Services). In depth experience working in HR operations / HR Services functions, SLAs, KPIs, Voice of the Customer, customer satisfaction, service catalogues.
- Proven track record of driving strategic change
- Experience of delivering Global Transformations and management of delivery centres, including assessing global risk and change impacts, streamlining service delivery execution. Focus on technology enablement and process simplification. How can services be improved with state of art technology.
- Solid knowledge of HR tools and systems - Proficiency in Lean, Six Sigma, and other process improvement methodologies
- Skilled in all Microsoft 365 suite of applications
Behavioural
- Strong leadership skills in recruiting, developing, and coaching global teams. Comfortable dealing with critical stakeholders. , adaptable to changing and competing priorities.
- Engaging and collaborative way of working
- Resilient and experienced in multi-faceted environments
- Own your success by taking accountability and delivering highquality outcomes.
- Think big to generate bold ideas and contribute to futurefocused improvements.
- Be curious and continuously seek out learning and better ways of working.
- Create effortless customer experiences through a customerfirst attitude.
- Adopt a digitalfirst approach to using tools, data, and technology effectively.
Why join us!
At bp, we provide an
excellent working environment and employee benefits. We offer an open and inclusive culture and a great work-life balance. Tremendous learning and development opportunities are available to craft a career path, life and health insurance, medical care package and many others!
We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
