What this job involves:
We're seeking an experienced Event Services Specialist to join our Global Events Services Program for a premier technology client. In this pivotal role, you'll serve as a primary liaison for our meeting and event program, ensuring exceptional service delivery while supporting our best-in-class meeting and events organization. This customer-facing position requires strong communication skills and the ability to build positive relationships with clients and stakeholders while maintaining operational excellence through the implementation of global program standards. As an ideal candidate, you thrive in a fast-paced and constantly evolving environment, bringing a highly consultative and collaborative approach with the ability to manage multiple priorities independently. You'll have the opportunity to shape the future of our global events program while working with diverse stakeholders in a dynamic environment.
What your day-to-day will look like:
- Drive service excellence as a program ambassador for Global Meeting & Events
- Evaluate and assign event requests based on complexity and required support levels
- Provide strategic consultation for complex event requests and conduct consultation and qualification calls to support customers through their meetings and events journey
- Guide customers through processes while aligning expectations with service capabilities
- Collaborate with internal and external teams to resolve inquiries within established SLAs
- Maintain and update customer-facing resources and documentation as necessary
- Facilitate outreach, training, and educational initiatives while supporting broader Global Meetings and Events strategic initiatives
- Support Event Services Program Manager with administrative duties and team audits (this role may evolve to include additional responsibilities as business needs develop such as venue sourcing and contract review services).
Required Qualifications:
- 4+ years of corporate meeting & events industry experience with international meeting and event management expertise
- 4+ years of customer service experience
- Proven track record in event intake, venue sourcing, and meeting planning
- Proficiency with event management technologies and Microsoft Office Suite
- Experience working with third-party vendors and direct client interaction
- Exceptional organizational and prioritization abilities with outstanding communication and interpersonal skills
- Demonstrated problem-solving capabilities and ability to thrive in a fast-paced, dynamic environment
- Flexibility to work across multiple time zones and accommodate international business hours for global events portfolio
- Ability to stay calm under pressure and make decisions confidently while demonstrating agility in addressing shifting business needs.
Preferred Qualifications:
- Experience with Strategic Meeting Management (SMM) programs
- CMP certification or equivalent industry credentials
- Knowledge of comprehensive meetings and events program delivery with operational excellence focus
- Strong consultative approach and collaborative mindset
- Ability to work independently while maintaining strong relationships
- Adaptability to evolving business needs with passion for building and nurturing client relationships
- Experience in tailoring solutions to diverse customer needs.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
