- Update information board regularly to inform employees of important events.
- Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
- Assign lead calls or emails to Sales Executives based on line rotation.
- Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
- Enter, retrieve, reconcile, and verify information in software involved in the sales process.
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
- Anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications:
- Education: High school diploma or GED equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
