ETLI Inbound Customer Service, BPO Call Center

Key Responsibilities:

• Answer Inbound Calls: Handle incoming customer queries related to ETLI services (electronic tolls, transportation, payments, etc.)
• Customer Assistance: Provide accurate and timely information to customers about toll services, payment methods, and account issues
• Issue Resolution: Assist customers in troubleshooting issues with their toll accounts, payment failures, or transaction discrepancies
• Service Recommendations: Offer relevant services, plans, or upgrades to customers based on their needs
• Data Management: Update customer details, record interactions, and log case details in CRM systems
• Customer Retention: Ensure customer satisfaction by resolving complaints and providing excellent service
• Meet KPIs: Consistently meet service level targets and performance metrics, such as call resolution time, customer satisfaction, and first call resolution (FCR)

Eligibility Criteria:

• Minimum Qualification: 12th Pass (HSC) or higher
• Experience: Fresher or experienced candidates welcome
• Languages: Proficiency in Hindi and English (additional regional languages like Marathi is a plus)

Skills:

• Strong communication and problem-solving skills
• Ability to handle customer inquiries in a polite and professional manner
• Basic knowledge of ETLI systems (training will be provided)
• Customer-oriented and target-driven
• Basic computer skills (CRM, MS Office)