Job Description
Key Responsibilities -
Handle and resolve customer escalations promptly.
Coordinate with cross-functional teams to deliver solutions.
Track escalation trends and recommend process improvements.
Develop and execute retention strategies to reduce churn.
Maintain accurate case documentation and reporting.
Key Mandates -
1–3 years in customer support, escalation handling, or retention.
Strong communication skills.
Ability to work under pressure with professionalism.
Familiarity with CRM tools and reporting formats.
Exposure to customer success or loyalty programs is a plus.
Qualifications
Education - Any Graduates
Additional Information
Work Mode -
Work from Office – Bangalore,6 days work week
Rotational shifts & offs 7am -4 pm or 1 pm - 10 pm
You should have your Laptop device
