Escalation Manager

Job Title: Escalations Manager

Company:PropertyAngel Management Pvt. Ltd.

Location:Koramangala, Bangalore

Job Type:Full-Time | Work from Office

Experience:47 Years

About PropertyAngel

PropertyAngel is an award-winning property management company headquartered in Koramangala, Bangalore. Our technology-enabled real estate asset management services have been recognized by the Times Group, Zoho, and Realty+.

Since 2014, we have managed over2,000+ crores in assets, maintained95%+ occupancy, and ensured100% on-time rent distributionfor property owners.

Our mission is to make real estate ownershipsafe, simple, and efficient, while delivering exceptional service to our customers.

Role Overview

We are looking for anEscalations Managerto handle complex customer concerns and ensure timely resolution of high-priority service issues. The role involves coordinating with internal teams and ensuring a positive customer experience even in challenging situations.

Key Responsibilities

• Manage and resolve customer escalations related to property management services.
• Act as the primary point of contact for high-priority customer concerns.
• Coordinate with internal teams such as operations, finance, and property management to resolve issues.
• Ensure timely resolution of escalated cases while maintaining service standards.
• Communicate updates and resolutions clearly to customers.
• Identify recurring issues and recommend improvements in processes.
• Maintain proper documentation of escalation cases in CRM systems.
• Monitor escalation trends and share insights with leadership.

Eligibility Criteria

• Bachelor's degree in any discipline.
• 47 years of experience in customer support, operations, or escalation management.
• Strong communication and conflict-resolution skills.
• Ability to handle sensitive customer situations professionally.
• Experience with CRM tools and ticketing systems is preferred.

Compensation & Benefits

• Competitive salary based on experience
• Performance-based incentives
• Provident Fund and statutory benefits
• Health insurance coverage
• Company-provided laptop and corporate SIM
• Opportunities for growth within operations and customer experience teams

How to Apply

Application Link:Application Link: https://creatorapp.zohopublic.com/propertyangel/pa-hr-recruiter/form-perma/Candidate_Screen er/GFyYpFkR3nFFHxPq7kDegRYp6GthPh2O9Q3EnBrZ0v8wSfq28WmN9D1U1kOzAHZb4nz7r 4dXsszReb9Jr7xQ3qt8ARp5fHdCC7U1

Email:[Confidential Information]Phone / WhatsApp:96328 19104

Walk-in Interviews:Monday to Saturday | 11:00 AM 12:00 PM (Kindly call or message before visiting)