The ERP Support Executive will be responsible for providing technical support and troubleshooting assistance to end-users of the organization's ERP system. This includes resolving user-reported issues, providing training and guidance, and collaborating with the IT team to ensure the smooth operation of the ERP system.
User Support:
Provide first-line support to end-users of the ERP system via various communication channels (e.g., phone, email, chat).
Resolve user-reported issues related to system functionality, data entry, and application usage.
Troubleshooting:
Diagnose and troubleshoot technical issues, including but not limited to software bugs, system errors, and data discrepancies.
Escalate complex issues to the appropriate IT personnel when necessary.
Training and Documentation:
Conduct training sessions and create user-friendly documentation to help users understand and maximize the benefits of the ERP system.
Keep training materials up-to-date with the latest system features and functionalities.
Customization and Configuration:
Assist in the configuration and customization of the ERP system to meet specific organizational needs.
Collaborate with the IT team to implement enhancements and updates to the ERP system.
Collaboration and Communication:
Work closely with cross-functional teams, including IT, finance, operations, and other relevant departments, to address ERP-related issues and requirements.
Communicate effectively with users to gather information about reported problems and provide timely updates on issue resolution.
Quality Assurance:
Perform testing and validation of system updates, patches, and enhancements to ensure they do not disrupt existing operations.
Monitoring and Reporting:
Monitor system performance and proactively identify potential issues.
Generate regular reports on key performance indicators (KPIs) related to ERP system usage and performance.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
[X years] of experience in ERP support or a related technical support role.
Strong understanding of ERP systems and their functionalities (e.g., SAP, Oracle, Microsoft Dynamics).
Proficiency in [specific ERP software, if applicable].
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Preferred Qualifications:
ERP certification(s) or relevant training.
Experience with [specific ERP modules or functionalities, if applicable].
Knowledge of [relevant programming languages or scripting tools, if applicable].
This job description provides a general overview of the responsibilities and qualifications for an ERP Support Executive. Keep in mind that specific requirements may vary depending on the organization and the ERP system in use.
