Project Role : Enterprise Technology Architect
Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 12 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary: Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP). Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate training and knowledge-sharing sessions to enhance team capabilities. - Monitor project timelines and deliverables, ensuring adherence to quality standards. Professional & Technical Skills:
- Design solution architecture for scalable bot platforms using Dialogflow CX and GCP
- Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys)
- Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance
- Architect scalable designs considering GCP quotas, regions, and failovers Good to Have:
- Implement CI/CD automation using Cloud Build or GitHub Actions
- Drive cost optimization and GCP quotas/limits management
- Extract usage insights using BigQuery, Looker Studio, and analytics tools Additional Information: - The candidate should have 15+ years with minimum 10+ Years of experience in google dialog flow. - Google Cloud Professional Cloud Architect / Developer - A 15 years full time education is required., 15 years full time education
