Company: Huzzle Labs
Type: Contract (Hourly)
Compensation: $812 USD/hour
About the RoleWe're looking for an experienced Enterprise Support Lead to help us map and improve complex support workflows across modern enterprise tools.
You'll work closely with our product and research teams to translate real-world support processes into structured, high-quality workflows.
What You'll Do- Break down complex customer support cases into clear, step-by-step workflows
- Work across tools such as Zendesk, Salesforce, Slack, Jira, and email
- Define escalation paths, prioritization logic, and resolution strategies
- Identify edge cases and common failure points in support processes
- Collaborate with our team to refine and improve workflow quality
What We're Looking For- 38+ years in Enterprise Support, Technical Support, or Customer Success (B2B SaaS)
- Experience handling high-priority or enterprise-level accounts
- Familiarity with tools like Zendesk, Salesforce, Slack, Jira (or similar)
- Strong problem-solving and structured thinking
- Ability to clearly explain how decisions are made in real scenarios
Nice to Have- Experience working closely with engineering or product teams
- Background in scaling or optimizing support operations
Why Join- Work on high-impact problems at the intersection of operations and AI
- Collaborate with a technical, fast-moving team
- Flexible, project-based or part-time engagement possible
