Location: Gurugram/Mumbai

About Exotel

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

About the Role

At Exotel, we help leading businesses to transform customer conversations at scale. As an Enterprise Sales Manager - Retail, you will own large, complex enterprise deals, selling AI-powered Voice Bots, Conversational AI, CCaaS, and CPaaS solutions.
This is a quota-carrying, individual contributor role with full ownership of the enterprise sales cycle.

What You'll Do

• Own end-to-end enterprise sales cycles across accounts like Zomato, Swiggy, Meesho etc

• Drive new logo acquisition and strategic account expansion

• Position AI & Voice Bots as levers for CX improvement, cost optimisation, and compliance

• Engage CXOs, Digital, CX, IT, and Operations leaders

• Lead discovery, solutioning, pricing and contract negotiations

• Partner with Product, Pre-sales and CX teams to close complex deals

• Maintain strong pipeline hygiene and forecast accuracy

Success Metrics

• Enterprise revenue and pipeline targets

• AI & Voice Bot deal contribution

• Deal size, win rates, and forecast accuracy

What We're Looking For

• Conversational AI Core: 7+ years of experience in Enterprise Sales specifically within Conversational AI, NLP or Bot platforms.

• Strategic Pedigree: A proven track record of selling complex AI automation solutions to large-scale high-growth consumer tech brands.

• Technical Fluency: You understand the nuances of Intent Recognition, ASR, TTS, and LLMs, and can explain their business value to non-technical stakeholders.

• Strong solution-selling, commercial, and executive communication skills

Who Will Succeed

• Enterprise sellers who thrive in long, complex sales cycles

• Professionals are comfortable selling AI with clear business outcomes

• Self-driven, outcome-oriented, and consultative in approach