Title: Enterprise AI & ServiceNow Operations
Designation: Sr. Manager
Skills: AI, AI Ops & ServiceNow Operations
Experience: 14+ years
Location: Greater Noida
We at Coforge are hiring a AI & ServiceNow Operations with the following skillset:
- Lead enterprise evaluation and adoption strategy for AI/ML platforms including Microsoft Azure AI & Copilot, AWS Bedrock, OpenAI, Google Vertex AI, and other market players
- Act as an AI evangelist and advisor to business leaders, translating complex capabilities into real-world use cases (e.g., GenAI copilots, intelligent chatbots, process intelligence, AI agents)
- Guide business units on how to leverage AI responsibly and effectively, balancing innovation, cost, security, and compliance
- Establish and oversee AI platform operations, including model lifecycle management, retraining schedules, usage monitoring, and performance optimization
- Define and implement AI observability, monitoring, and drift detection mechanisms to ensure high availability and trust in AI-driven outputs
- Work closely with IT Ops and platform teams to integrate AI into observability, alerting, and AIOps pipelines for real-time insights and automation triggers
- Own the AI platform governance model including access control, versioning, security, and audit compliance
ServiceNow Operations
- Own and lead the ServiceNow platform roadmap including ITSM, ITOM, HRSD, and low-code/no-code development
- Oversee ServiceNow platform operations, including performance management, upgrades, patching, and capacity planning in collaboration with infrastructure teams
- Ensure incident, change, and release management processes for ServiceNow are aligned with ITIL standards and business continuity objectives
- Integrate AI features into ServiceNow (e.g., Now Assist, predictive intelligence, NLP bots, ML models in workflows)
Required Skills & Experience
- 1215 years of experience in enterprise IT, with strong leadership in AI strategy, platform engineering, and ServiceNow delivery
- Proven experience working with AI/ML platforms like: Azure OpenAI, Copilot, OpenAI APIs, Google Vertex AI, AWS Bedrock & SageMaker
- Deep hands-on and solutioning knowledge of ServiceNow (ITSM, ITOM, low-code)
- Strong experience in enterprise automation, integration strategy, AI-powered service delivery, and governance
- Excellent stakeholder engagement skills; ability to influence business leaders and technical teams
