Enquiries & Operations Coordinator (Experiential Travel) Bengaluru
Location: Bengaluru (In-office)
Company: Unventured Expeditions
Type: Full-time
Compensation: As per experience + role scope
To apply: Share your CV + a short note on why this role fits you (and your notice period / availability)
About Us
Unventured is a dream we've pursued with our travellerscreating experiences where travel meets adventure, with real-world immersion and a softer impact.
Vision
Set a new benchmark for alternative and experiential travel in Indiaimmersive, inclusive, off the beaten path, and rooted in local culture, history, and way of life.
Mission
Inspire and curate products that help travellers connect deeply with the spaces they visitthrough ethical, responsible, and high-quality work that builds long-term relationships with employees, vendors, and customers.
The Role
As the Enquiries & Operations Coordinator, you will be responsible for converting enquiries into confirmed toursand ensuring smooth pre-tour fulfilment (SOPs, coordination with tour leaders/vendors, customer communication, and feedback loops).
This is a high-ownership role for someone who enjoys fast, professional communication, loves closing loops, and can keep multiple moving parts on trackwithout dropping the details.
This role is best suited for candidates based in Bengaluru (or willing to commute), since coordination and occasional on-ground support may be required.
Key Responsibilities
1) Enquiries + Client Service (Lead to Booking)
- Track and prioritise incoming enquiries across email, social media, website forms, online platforms, and phone
- Ensure all customer-contact channels are functional and monitored
- Respond promptly with detailed, well-researched information; set clear expectations and advise best pricing
- Follow up consistently and convert enquiries into customers
- Maintain CRM/customer records; track follow-ups and close loops reliably
2) SOP Ownership + Execution
- Own the Tour Enquiries and Operations SOPs (all formats)
- Follow SOPs to ensure process efficiency and consistency in delivering the Unventured Experience
- Ensure SOPs are executed consistently with operations, vendors, and tour leaders
3) Conversion Tracking + Sales Enablement
- Track enquiry-to-booking conversion; identify friction points and propose fixes
- Share monthly updates with management on enquiry and conversion performance
4) Upselling, Cross-selling + Review Building
- Suggest relevant add-on experiences based on customer interests
- Gather feedback and support Tripadvisor review collection
5) Pre-tour Communication + Issue Resolution
- Send confirmations, reminders, packing lists, FAQs; share tour leader details
- Handle complaints/concerns with calm problem-solving and internal coordination
- Follow up on payments and offer amicable options in coordination with operations
6) Feedback Loop + Continuous Improvement
- Write to customers requesting reviews
- Compile and present tour-level feedback to management bi-monthly for improvements
7) Tour Operations + Field Readiness
- Check availability with tour leaders and vendors; confirm tours
- Communicate customer requirements clearly to tour leaders/vendors to prevent expectation gaps
- Support tour leaders to ensure smooth tour delivery
- Update inventory; manage replenishment and supplies needed for tour success
Success Metrics (How You'll Be Evaluated)
- Enquiry booking conversion rate
- Response time by channel + follow-up closure rate
- SOP compliance (fewer last-minute misses; smoother execution)
- Review volume and quality (especially Tripadvisor)
- Recurring issues reduced over time (you build systems, not just firefighting)
What We're Looking For
- Strong written + verbal communication (professional, warm, clear)
- Highly organised: follow-ups, checklists, documentation discipline
- Practical operations mindset (you anticipate problems before they become escalations)
- Comfort with spreadsheets/Excel + CRM-style record keeping
- Good judgement under pressure; calm customer issue handling
- Willingness to work variable hours during high enquiry periods / tour days (as required)
Bonus (Nice to Have):
- Prior experience in travel, hospitality, events, customer success, or operations
- Familiarity with Bengaluru and the city's culture (helps with storytelling + coordination)
Benefits
- Real responsibility in an experiential travel business (not a watch and learn role)
- Direct exposure to vendors, tour leaders, and on-ground operations
- Opportunity to grow into a full-time leadership role based on performance
- Compensation: Base salary 5,00,000 per annum + performance incentives (role-based)
How to Apply (Bengaluru candidates preferred)
Please send:
- Your resume
- A short note (58 lines) on why you're a good fit for this role
- Your current location in Bengaluru + availability / notice period
For any questions or clarifications, please write to us at [Confidential Information].
