About The Role
Uber's Customer Obsession (CO) org is hiring
an Engineering Manager II to help build and scale one of the world's largest
AI-powered customer engagement platforms. Our systems power
millions of real-time interactions across web, mobile, chat, voice, and video for riders, eaters, merchants, couriers, and support agents worldwide.
You'll work at the intersection of
state-of-the-art AI and Uber's production-grade engineering infrastructure to deliver
conversational assistants that are personalized, empathetic, and human-like-while staying aligned with Uber's business policies and compliance requirements. This is a high-visibility opportunity to shape the next generation of customer assistants and ship products that make a measurable impact at global scale.
What The Candidate Will Need / Bonus Points
- What the Candidate Will Do
We're looking for a technically strong, product-minded engineering manager with experience building chatbots and customer-facing systems. You'll design and deliver
scalable, reliable, and maintainable conversational experiences across all modalities like chat, voice, video etc. As an engineering manager, You will lead a dedicated group of engineers in building a best-in-class platform that provides magical customer support experiences.
In This Role, You Will
- Own and operate customer-facing chatbots that influence the support experience for millions of users
- Drive end-to-end execution: identify ecosystem changes needed across Uber engineering, align stakeholders, build consensus, and daeliver production-ready implementations
- Foster a collaborative, inclusive team culture that values creativity, diversity, and excellence.
- Empower your team to excel in their roles by providing mentorship, guidance, and professional development opportunities.
- Help reduce issue resolution from minutes to seconds by improving automation quality, reliability, and user experience
Engineering Leadership
- Promote the culture of continuous improvement, emphasizing code reviews, design reviews, and knowledge sharing within the team.
Multi-functional Collaboration
- Collaborate with product managers, business, and customers to develop a vision and roadmap for the team
- Collaborate with Product managers, Operations, data scientists and other engineering teams to understand requirements and align with stakeholders on deliverables.
Operational Excellence
- Implement thorough practices to ensure trust in the platform. Robust mechanisms to detect issues and recover from failures.
If you're excited to build products that improve experiences for millions of users every day, this is a chance to do meaningful, visible work at global scale.
- Basic Qualifications
- BS degree or higher in Computer Science or a related field (or equivalent practical experience)
- Proven experience as a Software Engineering Manager with a track record of successfully leading teams in developing critical software.
- Deep understanding of full-stack software development with experience leading both backend and front-end engineers.
- Strong leadership and communication skills, with the ability to encourage and empower a diverse team.
- Ability to work with product management and shareholders to drive vision for ads analytics and reporting
- Validated ability deliver high-quality software products on time and within scope.
- Strong experience with scalable system architecture and design
- Track record of shipping production-quality services (deployment, monitoring, reliability, on-call readiness)
- Experience with microservices and gRPC/REST API development
- Ability to break down ambiguous, complex business problems into clean, extensible, high-performance systems
- Strong problem-solving skills and comfort collaborating across teams with respect and clarity
- High bar for engineering excellence and excellent technical communication skills
Preferred Qualifications
- Experience with machine learning, GenAI, and/or LLM-based systems
- Prior work building conversational assistants or chatbot platforms
- Familiarity with multi-channel integrations (e.g., WhatsApp, SMS, Slack)
