About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform helping businesses drive revenue through powerful customer engagement on WhatsApp.
We're trusted by 210,000+ businesses and work with top brands like Adani, Delhi Transport Corporation, PhysicsWallah, Yakult, Godrej, Vivo, Wipro, Asian Paints, and India Today Group. With 800 Crores+ in WhatsApp-driven engagement annually, our platform enables businesses to drive 2580% of their total revenue via WhatsApp.
Backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors, AiSensy is on a mission to redefine business-to-customer communication. Join us in building the future of business engagement.
Role Breakdown:
Process & Delivery
- Implement and manage a lightweight Agile framework (Scrum/Kanban hybrid) with a consistent bi-weekly release cycle.
- Facilitate backlog grooming, sprint planning, daily stand-ups, retrospectives, and capacity planning.
- Clearly communicate sprint goals, maintain burn-up dashboards, and define comprehensive Definitions of Done.
- Establish structures and processes that maximize speed, agility, and quality in development.
Technical & Hands-On Coding
- Actively participate in hands-on development with the MERN (MongoDB, Express, React, Node.js) stack; review critical PRs, write code, debug, and solve technical bottlenecks.
- Lead architectural decisions emphasizing performance, scalability, security, and cost-efficiency.
- Champion docs-as-code (Markdown, Git) for structured documentation of systems, APIs, and operational run-books.
Team Scaling & Talent Development
- Strategically scale the engineering team by identifying and hiring the right talent aligned with AiSensy's culture and growth trajectory.
- Mentor, groom, and coach team members, ensuring continuous skill enhancement and professional growth.
- Define clear hiring criteria, interview processes, and onboarding programs.
Quality & Reliability
- Establish CI/CD practices, automated regression testing, and robust rollback mechanisms.
- Monitor and optimize engineering metrics (DORA: lead time, deployment frequency, change failure rate, MTTR).
- Drive incident root-cause analyses and integrate findings into ongoing development practices.
Your Profile:
- 4+ years of engineering leadership experience in high-growth startups scaling from 10 to 30+ engineers.
- Extensive hands-on experience coding in JavaScript/TypeScript, Node.js, React, MongoDB.
- Demonstrated success in introducing CI/CD pipelines, docs-as-code practices, automated testing, and Agile methodologies.
- Proven ability to scale engineering teams effectively.
- Deep understanding and proactive management of engineering KPIs (commit vs. delivered, MTTR, etc.).
- Exceptional communication skillsable to clearly articulate complex technical concepts.
Bonus Points for:
- Familiarity with WhatsApp Business APIs, Kafka/RabbitMQ, SQS or microservice/event-driven architectures.
- Experience with cloud infrastructures like AWS, Kubernetes, and Terraform.
- Contributions to tech communities through blogs, open-source projects, or speaking engagements.
Success Metrics (First 180 Days):
- 30 Days: Defined and visible sprint processes, alignment on release cadence.
- 60 Days: Docs-as-code fully operational; 80% features documented pre-development..
- 90 Days: 95% sprint goal achievement, change-failure rate below 3%, minimal bug backlog, and structured team scaling underway.
