Engineering Leader

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Role Description

The Customer Communication, AI and Automation (CAIA) Engineering Leader will play a key role in Delta's Cloud modernization, AI delivery and Customer Experiences. The Engineering Leader will lead multiple growing squads focused on CAIA solutions. This role will work closely with U.S. based leaders and portfolio architects to modernize, develop and support software products and oversee a broad range of technologies.

Engineering Leaders oversees, manages teams, guides the people, resources and activities of product development and support. As a leader, mentor and collaborator the engineering leader works across clients, teams and stakeholders, aligning everyone with a set of shared objectives, integrates their proficiencies to realize the business value.

Key Responsibilities

• Manage technical teams
• Project management
• Manage all roles across teams and be technically astute to do so
• Provide technical guidance
• Supervising the progress of operations and the performance of their teams
• Administrative support for team
• Remove roadblocks
• Mentor & provide support to teams
• Partner with onsite teams
  
  

What You Need To Succeed (Minimum Qualifications)

• BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with 16 or more years of experience in IT project-based environment, or any equivalent combination of experience, education, and / or training is required
• 8 Years of proven experience in software engineering resource management or a related role, with a strong understanding of Software development and support processes and Agile methodologies.
• Must be technically astute to white board out solutions to articulate design
• Agile and preferably scaled agile experience
• Experience with engineering software, serverless software within Amazon Web Services (AWS) is required.
• Core knowledge of technologies and programming languages such as: Python, TypeScript, SQL, Dynamo, RDS, Aurora/Postgres, AWS CDK.
• Experienced in Leading AI teams with strong foundation on Machine Learning and Generative AI.
• Expertise with Continuous Integration and Delivery models CI/CD.
• Experience in cloud managed services and databases (RDS, NoSQL/DynamoDB, serverless, etc.)
• Good understanding of RPA tools such as UIPath, Power Automate, etc.
• Strong understanding quality and security practices.
• Experience with automation of quality, compliance, and testing frameworks (BDD/TDD).
• Test Driven Development, Quality forward development practices, with automation at forefront for continuous quality.
• Security DevSecOps, MLOps focus that adheres to best practices.
• Proven experience in managing a team of highly productive Software development resources.
• Experience in managing resources working in a highly agile environment.
• Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Demonstrated experience in capacity planning, resource allocation, and Agile team management.
• Knowledge of industry best practices and emerging trends in IT engineering resource management.
• Experience with resource management tools and software platforms is a plus.
• Experience in cloud environment, experience with FinOps, using tools like Jira or Digital ai Agility, is a plus.
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement
  
  

Behavioral Competencies

# Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.

# Ability to build and sustain robust networks across internal and external stakeholders.

# Being a coach/mentor/advisor to drive continuous team development and growth.

# Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.

# Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer's perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Communication Skills - Strong technical and non-technical communication skills. Fosters open communication by encouraging the expression of ideas and opinions. Assures smooth flowing, timely transmission of critical information. Oral and written communication is well organized, clear, accurate, grammatically correct, and is adapted for the target audience. Listens to others without interrupting. Seeks clarification and confirms shared understanding when communicating.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't represent him/herself for personal gain.
• Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team/project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility.
• Personal Accountability - Clearly accepts responsibility for tasks, decisions and actions of self and staff. Is excellent at honest analysis. Doesn't shirk personal responsibility. Answers to customers and colleagues for all aspects of project; sets objectives and goals and measures performance against them.
• Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal.
• Perseverance - Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setback.
• Shows Work Commitment - Gets results despite a large workload, shows a sense of urgency to complete work by self and direct reports, will do what it takes to complete challenges, takes initiative to overcome roadblocks.
• Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective.
• Technical Credibility - Is seen as a thought leader on technical issues, stays ahead of technical developments in field; knows what new technologies will help the business.
• Mentor teams to deliver applications that align with the agile methodology and encourage frequent engagement with stakeholders.
• Capacity Planning: Collaborate with Onsite teams and department heads to forecast resource needs and plan for future projects, ensuring that the team has the necessary resources to meet project demands.
• Resource Utilization: Monitor resource utilization and productivity, identifying opportunities to optimize resource allocation and improve efficiency.
• Skills Assessment: Assess the skillsets and strengths of IT engineering team members to ensure optimal alignment of resources with project requirements.
• Resource Development: Identify training and development opportunities to enhance the skills and capabilities of IT engineering team members, fostering a culture of continuous learning and growth.
• Performance Management: Provide regular performance feedback and evaluations to IT engineering team members, recognizing achievements and addressing areas for improvement.
  
  

About The Company

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the World's Best Companies, coming in at No. 12 the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.

Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.

Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.

About The Delta Technology Hub (DTH), Bangalore

Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.

Why join:

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Collaborate with research, innovation and IP co-development partners.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and Special Travel opportunities.